Aplicação do mapeamento de fluxo de valores no processo de orçamentação de produtos especiais na empresa Kepler Weber

Abstract

Saturated business processes, far from lean thinking, are considered outdated and uncompetitive. The company Kepler Weber has a large staff and is in an enviable position in the market. Focused on staying at the top of agribusiness, it becomes essential to analyze existing processes in order to identify bottlenecks and possible rework that do not add value to its flow. With that, due to the large number of budget requests from agricultural units, Kepler Weber invests hard in projects that bring some gain to the customer. In this way, the objective of the work is to carry out an analysis and study in the area of product engineering, on the flow of budgets for equipment considered special, that is, that are outside the company's usual portfolio and that depend on an expert evaluation. of product. For this, a task was dedicated to mapping the entire budgeting flow, from the receipt of the price request, to the return of the scope served by the area, where it sought to eliminate waste and expendable work, focusing on adding value to the product, and consequently, customer value. In view of the analyzes carried out in the process, it was observed that the old flow had some unnecessary steps and that made the process plastered. After carrying out the flow mapping, it was identified that some steps were automated, reducing manual work, and enabling agility in the customer service process.