Satisfação e motivação dos colaboradores de uma cooperativa de crédito: um estudo a partir do clima organizacional

Abstract

The present study consists of researching the organizational climate of credit union agencies in the northwest region of the state of Rio Grande do Sul, covering employees from the business, financial and administrative areas. Therefore, the objective of this work was to analyze the organizational climate of a credit cooperative in the northwest region of the state of Rio Grande do Sul and its influence on the satisfaction and motivation of its employees. This is a descriptive research, of the case study type and with a quantitative approach. An online questionnaire for employees and another for management were used as research instruments. Data were analyzed using descriptive statistics. Six employees and one manager participated in the research. It was possible to identify a satisfactory organizational climate, in which employees are proud to work at the agency, trust their immediate superiors, consider their work recognized and valued and the relationship with colleagues favors the performance of tasks. In addition, employees are satisfied with their work, considering that they have a favorable relationship with colleagues and the manager, are interested in professional activities and are in agreement with the promotions they received and how they are managed at the agency. Regarding motivation, it was observed that employees are motivated because the team is engaged and collaborative, the manager has a respectful approach and they feel able to perform their daily tasks. However, remuneration (salary), variety of activities (satisfaction dimension), organizational culture and information on professional performance (motivation dimension) are dimensions that can be improved to further contribute to the organizational climate.