Desenvolvimento de manuais de usuário para sistemas institucionais

Abstract

This paper aims to analyze the process of user manual development, as well as to present fundamental guidelines and metrics for its elaboration. The justification for conducting this study is based on the relevance of user manuals in promoting usability and user satisfaction regarding a specific product or service. The consulted scientific literature points out that the development of user manuals should consider elements such as clarity, conciseness, accuracy, organization, and accessibility. To assess the quality of user manuals, there are several quantitative measures and guidelines that can be employed, such as checking readability, ease of use, comprehension, and user satisfaction verification. Furthermore, it is relevant to consider user feedback and perform usability tests to identify potential issues. In summary, this study aims to provide pertinent information for the development of user manuals, covering guidelines, metrics, and other essential considerations to provide usability and user satisfaction. In this context, the preparation of the specific instruction manual for the Digital Diploma will be approached as a case study, exploring the topics necessary for the preparation of this manual.