Heurísticas de usabilidade para dispositivos móveis

Abstract

With the growing use of mobile devices, the need for specific methods to assess the usability of these devices arises. Heuristic evaluation is a widely used method in this context. This study aims to provide an overview of specific usability heuristics for mobile devices and investigate their applicability in this scenario. The adopted methodology involved a systematic review of articles that define specific usability heuristics for mobile devices. The identified heuristics were compared to Nielsen's traditional heuristics to assess their suitability in mobile interfaces and identify specific usability aspects of these devices. The new heuristics were isolated and subjected to a specific analysis. The results revealed that Nielsen's heuristics remain relevant, as most specific heuristics for mobile devices align with the traditional ones. Notably, the heuristics of Aesthetic and Minimalist Design and Flexibility and Efficiency of Use are essential due to limited screen space and diverse usage contexts. Later, the screens of a mobile application were analyzed to examine the practical application of the studied heuristics. The heuristic evaluation of the selected screens allowed the identification of areas for potential improvement in the application's usability. The practical analysis of the screens highlighted the relevance of the set of heuristics in the mobile context. The identification of various usability issues in the analyzed interfaces underscored the effectiveness and applicability of this set in practical evaluations. This practical observation emphasizes the importance of considering heuristics during the design of interfaces for mobile devices.