Gestão de estoque: estudo de caso em uma concessionária de veículos

Abstract

The study of inventory management has been a subject addressed by various prominent authors for a long time. However, there is still limited information available on companies in the automotive sector and how they manage their physical inventories, including whether they utilize tools to aid in this management. This work constitutes a case study conducted at a vehicle dealership, specifically in the parts inventory sector. The objective was to analyze the parts inventory management process at a vehicle dealership in Palmeira das Missões. To achieve this, on-site observations were carried out at the company under analysis, along with an individual analysis. This resulted in the description of five inventory processes through diagrams that illustrate the sector's day-to-day operations and highlight some strengths and weaknesses in the current inventory management. Among the main strengths are the identification of parts through labels, which aids in inventory control, and a spacious area dedicated to parts storage. On the downside, there is a reliance on a specific employee in the sector, and there is a lack of item by-item checking at the time of delivery. Data collection was also performed to develop an ABC classification of inventory items. This classification was generated from a report on the demand for October and November 2023, indicating which parts should be prioritized in the physical inventory. This assists the organization in developing specific strategies for each item class.