Análise da interface entre liderança eficaz e comunicação interna em uma organização do Noroeste do RS

Abstract

Effective leadership and communication are two topics that are currently being discussed a lot in the organizational environment and are often associated with the success of organizations in performing their activities and in the fulfillment of objectives. In this study, the main objective was to analyze the interface between effective leadership and communication in the company Engesilo Estruturas Metálicas LTDA. This research was carried out through the application of a semi-structured interview script and questionnaires to the company's population. The return of 44 respondents was obtained. Non-participant free observation and document analysis were also used. The analysis of primary data was performed using simple statistical analysis and content analysis. The analysis of secondary data was performed through document analysis. The research evidenced the existence of a positive interface between effective leadership and communication in the studied organization. Such an interface is characterized by democratic leadership, clarity in communication, trust, and credibility in the relationship between leader and subordinates. Finally, it is suggested actions for a better structuring of communication processes, as well as the promotion of formal communication channels within the organization.