Saúde e ambiente de trabalho: a relação da Síndrome de Burnout com a qualidade de vida no trabalho

Abstract

The quality of life at work is a determining factor for a person's physical and mental health, which involves both physical and psychological aspects of the work environment, a factor that can be affected by Burnout Syndrome, a disease defined as professional exhaustion, which results from high levels of occupational stress, with both personal and organizational consequences. The objective of this research was to analyze the influence that Burnout Syndrome has on the Quality of Life of workers in a retail company, located in the city of Panambi-RS. For data collection, interviews were conducted with the company's employees, using a questionnaire with open questions, in which the script of questions, referring to the Burnout Syndrome, was based on the MBI-GS instrument, based on the Emotional Exhaustion factors ( EE), Cynicism (CI) and Efficacy at Work (ET), and questions related to QWL were based on the TQWL-42 instrument, from the Biological/physiological, Psychological/behavioral, Sociological/relational, Economic/political, Environmental spheres /organizational, and an aspect to describe the interviewee's perception of QWL. From the results obtained, it was concluded that several positive points were presented, however, there are also favorable aspects to the emergence of the Burnout Syndrome, and symptoms corresponding mainly to the emotional exhaustion factor, in at least 3 of the 6 employees of the company, which , consequently, influences the quality of life at work, as it distances the individual emotionally and cognitively from his work, as a means of dealing with the overloads that are imposed on him.