Contexto de trabalho e custo humano no trabalho: avaliação dos riscos de adoecimento em trabalhadores da atenção básica

Abstract

This study aimed to investigate the illness risk by assessing the work context and the cost of human resources in the work place of primary health care workers in the city of Santa Maria, RS - Brazil. This is a cross-sectional study involving 218 healthcare workers. A questionnaire was used for assessing social-demographic and professional characterization as well as and subscales of Assessment Of Labor Context And Cost Of Human Resources At The Work Place, which is part of the Inventory of Work and Illness Risk. Data were collected from March to August 2015. For data analysis, descriptive and inferential statistics were used. The results are presented by means of two articles, the first entitled, "Evaluation of primary care work-related health and risk of disease" in which the organization of work, social-professional relationships and working conditions primary care may offer moderate risk to workers and the second article entitled, "The relationship between the cost of human resources and work environment in primary health care" in which the affective, cognitive and physical costs were assessed as illness risk facilitators in the work context. It was found that the context and the costs were evaluated predominantly as critical. It is concluded that the higher charges for periods, intense work pace and insufficient human resources, the greater are the emotional demands of primary care workers, resulting in it being more cost effective. Therefore, it is suggested that new studies, as well as new investigative methods be carried out to investigate the mediating strategies developed by health workers in primary health care as a way of coping with the difficulties imposed by the work context and mediation of expended costs to develop their work activities.