Modelo de tratamento da informação para a melhoria da qualidade da gestão das pequenas empresas prestadoras de serviços de Santa Maria - RS

Abstract

In this work, information technology used in supporting decision making by 48 small companies in the service sector in Santa Maria are listed. Literature research was also done to identify strategies used in this decision process. An adaptation of information management model using by big companies are also included in this paper . Relevant aspects considered by small companies in relation to information, either internal or external, and also how this information was obtained. These are basis for a proposal of information management of small companies, the main objective of this paper. It was observed that small businessmen in Santa Maria have the same characteristics as other entrepreneurs. However, different from their colleagues, they have a extensive vision on their markets and also seem to be openminded to new ideas and to work as a team.