Reação dos participantes de programas de treinamento e desenvolvimento no serviço público federal: o caso do Hospital Universitário de Santa Maria

Abstract

The intense competition, the technological advances and the search for the increase of the productivity, are increasing the demand for qualification by the employees, not only in private organizations, but in public organizations too. The Brazilian public sector has been searching since the decade of 1990, change your performance before society. The training is indispensable to the success of the reforms implemented in the public service, including the IFES. Training is a process or a subsystem, in which are researched the needs of training through which is elaborated the planning, allowing a orientation to the accomplishment and evaluation of the training. The evaluation will enable a feedback with the adjustments to the other system components. This article is proposed by the application of a questionnaire to the trained employees at HUSM, during the year of 2010, to evaluate the satisfaction of the participants about the programs offered by the institution, instructors and the realization environment. As to the results, the three evaluated aspects presented means very close to the maximum possible.