Estudo de usuários: recurso para a difusão do arquivo da Universidade Federal de Ciências da Saúde de Porto Alegre

Abstract

The paper presents the results of a scientific research about the study of user as a resource for broadcasting the Archive of Universidade Federal de Ciências da Saúde de Porto Alegre. This study aimed identify the profile and the needs of the users of that Archive for enabling the planning of actions in order to provide the broadcasting of the information of the archives efficiently and effectively to improve the service quality and users satisfaction. To obtain the necessary data to define the profile and needs of users, a questionnaire consisting of 17 questions (opened and closed) was applied, among the selected users who attended the Archive in the period 2008 to 2010. Of the 32 internal users asked, 21 answered the questionnaire. Of the questionnaires available to external users, 10 were answered. The results show that the Archive is little used in comparison to its informational capital, and is little known inside the institution. It is primarily administrative, as the internal users, the majority, are administrative technical who use documents to establish guarantees, amounts paid to hired enterprises. The external users, in most cases, use the Archive to take documents relating to participation in activities such as civil service exam. Quality service of the Archive was considered satisfactory by most of users and their perception allowed the planning of actions to broadcast information.