Roteiro multiprofissional de assistência a usuários portadores de neoplasia em cabeça e pescoço

Abstract

This present study aims to evolve a guide to all appointments, activities and referrals to be performed by professionals involved in the head and neck area, in order to provide to the patients a medical assistance that covers the demands generated and having as a purpose to expedite the assistance flow that meets the totality precept in health and user embracement in all the fields and sources of knowledge. The head and neck cancer represents in a worldwide scale 10% of the malignant tumor cases and it generates intricate demands, thus the performance of a multi-professional team becomes highly fundamental on the health-disease process. This research was made in a qualitative approach with descriptive content based on semi-structured interviews in which 15 users from the head and neck area took part. On the data study, it was used the analysis content method suggested by Minayo (2015) from four thematic bases that were defined a priori: user embracement, health education, counter-reference and psychological traits on the health-disease process. The residents and on duty professionals advise to welcome the patients in an acceptive and warm fashion, generating satisfaction and benefits through following a guide that intends to organize the appointments, referrals and activities of a multi-professional team validating the quality of the assistance. The compliance of this guide provides guidelines that direct the public health core activities and field activities widening the actions while providing care and optimizing the assistance flow. However, some difficulties were spotted, such as lack of communication among the residents with other staff members of the hospital, the enhancement of knowledge that still occurs in a conservative way with a technical and disciplinary formation, difficulties that were generated by internal demands of the institution that require a production of a professional core staff in great quantity and the effort of pinpointing the basic health units to where the professional of the hospital are able to use as counter-reference to the patients who are discharged from hospital.