Alocação e programação de pessoal de manutenção em uma empresa do setor elétrico: um estudo de caso

Abstract

Staff scheduling has become one of the primary means by which service organizations remain competitive. An unsuitable staff schedule can lead to oversupply, with workers in idle time, or a supply shortage, with a business loss result. At electrical energy distribution utilities, customer requests treatment is a complex task due to the weighty service demand and strict deadlines to perform, according to ANEEL. In this scenario, the main goal of this research is to develop a maintenance team scheduling and allocation model in a company of the electricity sector that operates in the energy distribution segment, based on the definitions of the respective attributes and characteristics. The proposed methodology is presented as the form to combine characteristics and attributes to meet a feasible and proper solution. A case study on the adequacy and suitability of the proposed methodology is developed. The results obtained are presented in three approaches: first, a scenario analyzing the use or not of overtime, second, considering the variability in the planning horizon and finally taking into account the variability in the supply of demand.