Mapeamento de processos um estudo dos gastos em educação continuada e permanente da UFSM por meio do sistema de concessão de diárias e passagens

Abstract

This assignment was taken place in the financial department of the Federal University of Santa Maria, and consisted in the identification, description and mapping of the process of payment of daily rates for the institution, using the Daily Rates and Tickets Concession System of the Federal Government. For this study accomplishment, at first it was taken a research about the methodologies used on the processes mapping, thereby defining the most adequate, and adapting it to the idea of the object of study. For the acquisition of the data, interviews with the employees responsible for the execution of the process were made, with the objective of obtaining a detailed description of the duties done during this process. These data were transcripted to a chart, where it was possible to identify all the active participants in the process, besides the attribution of each one. For the mapping of the process, it was used the Cacoo, an online tool that allows us the creation of many types of diagrams. With the results of the assignment, was given a great contribution to the department, with the documentation and registration of the process, besides the simplified methodology, which can be used in future data mapping, knowing that only one process in all of the department were mapped.