Diretrizes de gestão organizacional com ênfase na qualidade para uma empresa metalmecânica

Abstract

The present research aimed to develop guidelines for organizational management with emphasis on quality for a small metalworking company located in the city of Brusque, Santa Catarina state. Most small companies have poorly developed structures and limited resources, which means that new mechanisms need to be developed that allow the dissemination of strategic thinking, so that they will provide a solid basis for competing in a constantly changing environment. Thus, it is based that this work, will enable the implementation of strategic quality tools in small-scale Metal-mechanic companies, through a set of guidelines that were developed through the concepts of some quality tools. For the development of these proposed guidelines, a case study was carried out and the contact and vision of the researcher, who can follow the company’s processes, was applied a semi-structured questionnaire with the current director of the organization and a second questionnaire with the collaborators. purpose of obtaining a broader view of the organization. The main result of this work was the development of guidelines according to the disposition and needs identified in the company in question, through them it will be possible for the company to implement a quality management system in view of its current situation. These guidelines are divided into three major areas that are vital to the functioning of the institution. The first, organizational management is subdivided into company diagnosis, organizational structure and strategic planning. The second area, called quality management, is subdivided into cost management, business management, communication management and human resources management, and the last area called quality tools, which addresses quality planning and control, aggregate services and performance evaluation.