Aplicação do PDCA em concessionária de máquinas agrícolas

Abstract

The current growing participation of the service sector in the country's economy is generating a need for companies in this sector to implement systematic improvements in their processes in order to meet growing demand and make them more competitive in today's market. One of the services that fits in this scenario is the sale of agricultural machines, as the country has been recognized by world manufacturers as one of the main markets of operation and investment. Based on this reality, this action research aims to analyze the results of the implementation of PDCA in an agricultural machinery dealership, through the application of the methodology and the identification of difficulties along the process. The system implemented aims to make significant improvements in the sales process of new agricultural machinery of the company and train employees in the PDCA methodology. As a result, the study brought actions focused on reducing the lead time of the company's sales process, established better work routine management of employees and enabled them to seek opportunities for process improvements, as well as made everyone aware about the importance of continuous improvement.