A percepção dos usuários da linha de cuidado cabeça e pescoço frente ao processo saúde-doença

Abstract

This study did analyze the perception about process of health-disease in care of head and neck. A semi-structured interview was conduce at University Hospital of Santa Maria-RS to describe the surgical aftertreatment of 15 victims of cancer in head and neck. Data were analyze according to Minayo (2015) following this themes: reception, health education and counter-psychological aspects in the health-disease. A hearty treatment was observe between staff and patients, which attend to the Humanization Policy of the Ministry of Health. Regarding health education, pre-operative instructions reduce anxiety and nervousness of patients and caregivers, decreasing the fantasies created about the surgical process. The counter-process does not occur efficiently and effectively by some professionals because the patients do not seek their health center due the bond they already established with the hospital. The lack of material resources to perform curative also contributes significantly to have not a counter-process between hospital and primary care unit. Patients face the process of health-disease from their psychological defense mechanisms, which assist in the development of resilience, rely on some external resources such as family, religion, and wide social network in order to meet the health-disease process.