A psicologia nos CRAS na região centro-oeste do Rio Grande do Sul: práticas, saberes e potencialidades

Abstract

The Centro de Referência de Assistência Social (CRAS - Social Assistance Reference Center) is the public unit for Basic Social Protection which assists populations in social vulnerability situations derived from poverty, bonds’ weakening and privations. Through the Norma Operacional Básica de Recursos Humanos (NOB-RH/SUAS - Basic Human Resources Operational Norm), it was formalized the composition of the CRAS´ undergraduate technical team, including psychology and social service. Though it concentrates a wide quantity of professionals in the market, this level of Social Protection remains as a place of great challenges for the profession, although there are perceived significant advances. Such aspect might be better comprehended throughout a qualitative meta-synthesis study, which enabled an outlook upon research conducted in brazilian post-graduation courses regarding this theme, as well as facilitated on acknowledging aspects to be explored. Based on that, the objective of this dissertation was to analyze practices and knowledge of the psychology work in the CRASs of the midwest region of Rio Grande do Sul. It was a qualitative research in which sixteen psychology professionals took part - they work in eight different cities that were randomly selected by an online platform. Among participants, fourteen were female and two were male. From those sixteen participants, eleven had permanent positions - through public competitions - and the other four had positions as: fixed-term contract, outsourcing and consortium. For data collection it was used the interview, which was composed of two moments, the first one was a personal characterization and the second was a dialogical interview. Data analysis was organized through hypothetical trails, indicators and zones of meaning according to the constructive-interpretive perspective. The results were presented in three articles. The first one aimed to analyze the professional profile of psychology in CRASs, in which it was identified a movement of change in the profile, that indicates a closer state to the demands of the work in this context. Professionals had also identified that in the professional toolbox for working in CRAS there must appear an expanded view, an active and non-judgemental listening, dynamism and creativity. The second article aimed to analyze the potentialities of practices experienced by psychologists who work in the CRAS, in which there were perceived professionals with better appropriation and alignment regarding the Social Assistance Policy, assuring the area conquered in the psychosocial team. It was also emphasized the partnership with social workers, the listening in welcoming, home visits, the practice of groups as work potentialities. The third article aimed to identify the perceptions regarding the relations established through the work with the territory, the users and the governance. The professionals highlighted aspects regarding these relations, assuming a macro socio-structural, an empathic comprehension in face of the users and a critical posture for issues that remain regarding the municipality governance and the comprehension of the SUAS policy. The final considerations emphasize that there were identified advances in the sense of a psychology capable of being alert to the singularities of this field and more proactive critically acknowledging the liberal reality and its limits, willing daily to build and rebuild its knowledge and practices.