Sistema de informação como ferramenta da atenção básica: relato de intervenção

Abstract

Taking into consideration the experience obtained by the Multiprofessional Residency Program professionals throughout the Public Health scene regarding the significance of working with the issues that focus on the improvement of access and quality of services provided to the population, the objective of the present article is to state the intervention made with the Basic Attention staff teams that joined the first cycle of the National Program for Improving Basic Attention's Access and Quality, in a District in south Brazil. The intervention occurred between the months of November 2014 and January 2015, and was made by residents along with the council's Basic Attention Networrk professionals. The intervention was carried out in three stages. Firstly, a meeting was held with the intention of generating support and management approach. The second moment was achieved with the first ever workshop for professionals of all four ESF, this was a meeting for the exchange of experiences among professionals and it served as a moment to discuss plans of action and strategies based on the data provided by the Basic Attention's Information System. The last stage consisted in individual meetings with each one of the teams, that ocurred in the format of informal conversations where suggestions, plans of action proposed, difficulties and new ideas from previous workshops were discussed. One can observe, with this study, that the exchange of experiences and tightening of relationships among professionals must be continuous. It was possible to identify a necessity for professionals to take ownership of the information technology in regards to the Public Health database system. Finally, it emerged that professionals showed interest and involvement with the issues related to the National Program for Improving Basic Attention's Access and Quality.