Avaliação da aplicabilidade do Hoshin Kanri em laboratórios de instituições de ensino superior (IES): desdobramento da estratégia

Abstract

The university labs play an increasingly important role within universities, collaborating to train people through teaching and research, and also bringing benefits to society as a whole through extension activities. To ensure that these three areas of action are reconciled, efficient management is needed, which is often forgotten in these laboratories. Thus, the study aims to evaluate the applicability of the Hoshin Kanri method within the reality of the university labs. A lab found at “Universidade Federal de Santa Maria” has been chosen to be the center for this study. The research has as specific objectives to identify the difficulties of building a strategic planning potentiated by the whole teaching, research and extension and the impact in the routine of the laboratory of the actions provided by the unfolding strategy. Divided into three phases, the work includes the elaboration of the strategic planning of the laboratory, the crossing of information in order to identify in which the scenario differs from the others and finally the strategy development through the Policy Deployment method. As a result, the study brought the perception that management tools are applicable and can bring benefits to university labs, provided they are adapted to their reality.