Satisfação dos servidores públicos municipais de São Domingos do Sul/RS

Abstract

Public administration involves the management of human and material resources, based on specific characteristics and principles. This study was developed in order to understand and analyze the satisfaction rate, the profile and the views of the functionaries from selected subjects. After carrying out bibliographic research and research in official reports, it had created a script applied to civil servants of the city hall of São Domingos do Sul / RS. This script consist in profile questions, survey questionnaire, dichotomous questions and questions related to the opinion of the servers on previously established subjects. It was found that these civil servants are formed by young people, mostly women and who are less then 10 years in public service. The major points of satisfaction were working hours, autonomy and kind of work. Besides, the aspects of dissatisfaction consist in training received, salary, extra benefits and the possibility of bullying. They show divided opinions about working with goals and extra work plans in case of removal of public service. They also identified education and training programs as priorities to be followed by the management. Relating to the actions to work improvement, the option "courses, training and education" was the most often chosen. The study reached his objective and it has provided important information for the municipal administration, beyond permit new investigations more specifics.