Acolhimento como uma estratégia para a melhoria da qualidade dos atendimentos nas unidades básicas de saúde

Abstract

This paper presents a reflection on the real need to carry out the proposal of the host as a measure of action to be implemented in basic health units as a basis of organization of work in process and especially the large spontaneous demand that arrives on the day in basic health units. Searches were conducted from the national research literature, scientific literature on topics that addressed the host as planning and action strategy for better quality in the organization of the work process in public health. The findings showed that the practice is still the reception initiates the processes of healthcare through qualified listening and opportunities for user responses to their needs ahead of production of health services. Significantly it was noted that although it is prescribed that all professionals should participate in the host, the insertion of doctors is still a fledgling fact that the action process.