Estudo de usuários da divisão de documentação do Museu Antropológico Diretor Pestana

Abstract

The work was restricted to profile the user files of the Division of Documentation Anthropological Museum Director Pestana who underwent consultation from March to July 2013. For better understanding of the phenomenon studied, we used the exploratory research with survey data for quantitative and qualitative way through a questionnaire with open, closed, and mixed questions applied to the users, file of Documentation Division and a second directed to institutional archivist. The analysis and results reported in the user profile, which seek, for what purpose and seek their information needs, are being met adequately. After analyzing the data we can see that the predominant sex is male users aged between 21-50 years old, are college students and professionals with training in the area of resident story mostly in the city of Ijuí. And looking for the file to perform the search completion of undergraduate degree, personal use or to perform professional activities. The files are the most popular Ijuí and FIDENE. The users are satisfied with the ease of access to information, to research tools and service. The user study is an important tool for the planning of information services. With this instrument the information professional in the Anthropological Museum Director Pestana can recommend new ways to treat, organize and create policies for access to the collections, to improve the quality of services offered.