O papel da cultura e do clima organizacional em instituições públicas de saúde

Abstract

This article aims to investigate the influence of culture and organizational climate on the provision of public health services. The research evidenced that the principles, beliefs and values that make up the culture, influence the behavior of the professionals. When practitioners internalize these principles, there is more transparency in interpersonal relationships, and consequently more promptness in activities, providing a healthy environment and climate, satisfaction among its members and, thus, more effectiveness in performing the work. A bibliographic review was carried out pertinent to the subjects of the culture and the organizational climate mainly in university hospitals with these new configurations. The reason for this study is based on the knowledge and reflections that will be built within the scope of the public health service, as well as its relevance. It is concluded that the internal climate is related to the culture propagated by the institution, which in this way can trigger actions of progress in the internal environment and in the development of professional activities with more quality and humanization.