O impacto da adoção de um plano de ação pelo INSS

Abstract

This paper presents a brief analysis of the results obtained with the implementation of an action plan by the INSS, by going through such basic issues as the historical emergence and social security. Still, looks like the expansion of care and population coverage were determining factors for the adoption of procedures that aim at excellence in service and management efficiency. During the preparation of the work was done case study through which two distinct groups - insured and branch managers of Social Security - could answer questions about the speed in completion of calls after the adoption of the Action Plan by the INSS, and the majority of these highlighted the importance of implementing the Plan for the improvement of care.