A administração pública e a intermediação de mão de obra: um estudo em uma agência da Fundação Gaúcha do Trabalho e Ação Social/RS

Abstract

The intermediation of labor in the public sector is a free service that seeks to facilitate the reintegration of unemployed workers into the labor market through the provision of job vacancies made available by employers in the Agencies SINE. The results show that the Agency FGTAS/Sine Santiago-RS, object of this study, has the potential to improve its results. This study aimed to propose a program for the FGTAS / Sine Santiago / RS Agency to become more effective in the job placement process.To achieve this goal, two questionnaires were applied and thirteen interviews were conducted. The questionnaires were answered by 308 workers and 76 employers, and interviews were conducted with 06 workers and 07 employers. Thus, we sought to know the qualification of the workers, to analyze the Agency's intermediation process, to check the impact of the employment relations and the reason for not filling vacancies offered by the Agency, in the view of workers and employers. In the analysis of the data, it was verified that the workers have low qualification. In addition, it was verified that both respondents are satisfied with the services provided by the Agency. Also, it was noticed that workers received low wages in previous employment and were not offered qualification courses by employers. In addition, it was pointed out that the reasons for not filling vacancies in the view of the workers are the requirements of the employers, being pointed out the experience in the function as a requirement of greater difficulty to conquer the job. In the view of the employers, the reasons are: the lack of experience, the low qualification of the candidates and a demonstration not enough persuasive of their interest in working. Finally, a program entitled "Empowering for a better future" was developed, so that the FGTAS/Sine de Santiago-RS Agency improves its results in relation to the number of workers entering the labor market.