Implantação dos 5Ss em uma empresa de comércio varejista

Abstract

Considering the current market scenario, in which the competition appears as an extremely important factor, a lot of companies look for the quality management as a differentiation factor in relation to their competitors. In this context, it is stood out this paper has the objective to show the implantation of the 5Ss in a retail trade company, searching for agility in daily activities, increasing productivity and the organization profits. The methodology used was the case study, with qualitative approach and participant observation. As major results of this research it can be detached the conscientization of the contributors and managers in relation to the continuous improvement, the space optimization, better organization, clean workplace, facilitation of the daily activities. All the factors which end up becoming differentiation elements of the company concerning current market scenario