Aplicação do nivelamento da carga de trabalho no setor administrativo da franquia Colchões Ortobom de Santa Maria, Rio Grande do Sul

Abstract

The concepts of lean production developed at Toyota are increasingly used in various industries, and its applicability in administrative environments has been a subject of constant study. This article presents the application of Lean Office tools on the administrative environment of the franchise Colchões Ortobom of Santa Maria, Rio Grande do Sul. The main objective is to level the workload, and this requires the study of the concepts and tools of Lean Office methodology. In addition, the study has a large observation research on the administrative environment, fundamental to the understanding and diagnosis of problems and identification of wastes. The present research chose the method of conducting action-research and has achieved significant results in relation to the two defined performance indicators. It is possible to find in the study clear improvement suggestions, and understand what steps have been taken to ensure the satisfaction of the company in relation to the goals set.