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O processamento das atividades administrativas: o caso dos departamentos didáticos de uma universidade
(Universidade Federal de Santa Maria, 2014-07-15)
The initiatives of innovations implemented in public organizations assume the search for efficiency and quality in services. To make these improvements happen effectively, Guimarães (2000) explains that it is necessary to ...
O processo de socialização dos servidores na administração pública: o caso da Universidade Federal do Pampa UNIPAMPA
(Universidade Federal de Santa Maria, 2014-07-31)
This study was developed with the objective to identify the perception of the Universidade Federal do Pampa servers - UNIPAMPA in relation to the socialization process which participated during the admission into the ...
Causas e consequências da dívida no cartão de crédito: uma análise multifatores
(Universidade Federal de Santa Maria, 2014-03-31)
The frightening growth of the number of Brazilian credit card users has generated concerns about the level of financial responsibility of those individuals in the use of the card. This work deals with this issue by seeking ...
A qualidade de vida no trabalho sob a percepção dos servidores da Universidade Federal do Pampa
(Universidade Federal de Santa Maria, 2015-06-01)
Public institutions, aiming to provide best quality services and to the welfare of civil servants, are implementing a personnel management restructuring, aimed at the promotion of Life Quality at Work (LQW). However, many ...
Gestão por processos em organizações públicas: análise dos processos de aposentadoria e pensão civil na UFSM
(Universidade Federal de Santa Maria, 2015-10-23)
The objective of this study was to identify the main gaps in the administrative proceedings of retirement and civil pension managed by the Pro-Rectory of Personnel Management of the Federal University of Santa Maria ...
Qualidade de vida no trabalho: subsídios para um plano de melhoria em função da percepção dos servidores ativos da UFSM
(Universidade Federal de Santa Maria, 2015-12-18)
This study aims to analyze the perception of the active UFSM servers in relation to QVT through the actions developed by the Coordination of Health and Quality of Life Server - CQVS. It has been observed that over the years ...
Avaliação do impacto da capacitação de colaboradores na satisfação dos usuários dos restaurantes universitários da UFSM
(Universidade Federal de Santa Maria, 2015-02-26)
The term satisfaction can be regarded as the idea formed during or after use or consumption of products or services from a specific supplier (SOLOMON, 2002). Nevertheless, improved human capital, humanware, is essential ...
Aspectos avaliativos que compõem os indicadores de qualidade da educação superior: uma análise comparativa com foco no corpo discente da UNIPAMPA
(Universidade Federal de Santa Maria, 2015-11-27)
The quality of education is extremely important for competitiveness and knowledge dissemination needs to the benefit of the community, in the context of a global society increasingly dependent on knowledge. In recent decades ...
Qualidade de vida no trabalho e valores organizacionais: a percepção dos técnico-administrativos de uma instituição federal de ensino superior
(Universidade Federal de Santa Maria, 2014-07-31)
The quality of work life (QWL) has an important space in academic and professional circles, being part of the working world since the 60s. Organizations began to deploy QWL programs in order to improve work conditions and ...
A influência da estrutura organizacional no desenvolvimento de um ambiente interno de inovação: um estudo de caso na 3M do Brasil
(Universidade Federal de Santa Maria, 2014-04-25)
The organizational structure and the internal environment are considered important predictors for the development of innovation in the organizational literature. Yet, few researches analyze the relation between these issues. ...