Estudo e verificação da política da gestão da qualidade em um canteiro de obras

Abstract

In the current crisis faced by the economy and the civil construction market, it is necessary for companies to value productivity, quality and efficiency. However, the civil construction industry is unaccustomed to the practice of measuring quality and productivity indicators. The sector lacks data that can provide managers with information about the current performance of their companies as well as actions to improve their quality and productivity. Companies are now seeking to implement quality management systems to improve their production systems and rationalize their processes. The construction site, where the materialization of construction takes place, becomes essential for the success of such implementation. Although proven productivity and quality gains with the improvement of the site and its management, several companies still do not give it due importance, increasing costs and affecting the final quality of the product. Therefore, the objective of this work is to present ways to achieve such goals through quality management tools applied to the construction sites as well as studying the appliance of quality management requirements and their effects for construction management. For this purpose, a case study was carried out at a construction site that didn’t have an implemented quality policy. Further analysis was made, with suggestions for modifications based on regulatory standards, in order to raise the quality of the environment and, consequently, the conditions to increase the productivity at the site.