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Sistema de gestão da qualidade de escolas da rede Sinodal e seus resultados
(Universidade Federal de Santa Maria, 2005-07-01)
This work has the purpose of answering the question: Do quality programs improve the management and the indicators of educational institutions? Objectives were elaborated from this question to effectuate it. The general ...
O estilo de gestão das escolas municipais de Santa Maria como requisito para a qualidade
(Universidade Federal de Santa Maria, 2004-07-05)
This study had, as its main objective, to verify if the municipal schools of Santa Maria possess differentiated administration practices that favor the democratization of school space, the modernization of its administration, ...
Desenvolvimento de um aplicativo do controle estatístico do processo on-line por meio de gráficos de controle
(Universidade Federal de Santa Maria, 2004-05-21)
The economy globalization forced the companies to invest in other forms of management and in technologies that intensify its competitiveness on the market and provide an increasing in the quality and in the cost/benefit ...
Processo sistemático para projeto, produção e adequação de mobiliário escolar que atenda aspectos ergonômicos e de qualidade
(Universidade Federal de Santa Maria, 2006-10-20)
This work presents solutions in a systematic process for project, production and adequacy to the aspects of quality, ergonomic and of low cost. For this, four schools of the state net of education in the city of Santa Maria ...
O aprendizado em organizações certificadas pela NBR ISO 9001:2000
(Universidade Federal de Santa Maria, 2008-10-10)
This dissertation consists of a multi-case study accomplished in three companies located in the city of
Panambi/RS. The main objective of the study is to analyze the process of organizational learning
inside of the ...
A utilização do design na gestão da qualidade: uma mudança de paradigmas no setor moveleiro de Santa Maria - RS
(Universidade Federal de Santa Maria, 2008-09-03)
The purpose aims identify the needs of customers in the furniture sector, of providing subsidies of theoretical order and practical for the aggregation of value on the using design in production in order to break paradigms ...
Avaliação dos serviços de pós-graduação lato sensu sob a perspectiva do aluno concluinte para melhoria contínua
(Universidade Federal de Santa Maria, 2006-12-05)
This work aims to raise the performance of the courses in post-graduation of lato-sensu level of an Institution of Higher Education by the perspective of the students about to conclude the course, planning to identify ...
Investigação das consultas ambulatoriais do HUSM através da estatística multivariada
(Universidade Federal de Santa Maria, 2006-11-17)
Public health in Brazil presents many difficulties, and within this challenging context the University Hospital of Santa Maria (HUSM) RS, Brazil makes an effort to maintain its organization by keeping the focus on the ...
Norma ISO 9001/2000 como modelo de gestão: um roteiro de implantação para as organizações e sua implementação - um estudo de caso
(Universidade Federal de Santa Maria, 2007-12-21)
In a global market with increasing demands of customers, the establishment and maintenance of quality management systems and their subsequent certification is in a critical factor of success for organizations wishing to ...
Ações para melhoria da satisfação dos clientes em uma cooperativa de crédito
(Universidade Federal de Santa Maria, 2009-01-01)
This dissertation has for objective to present actions of improvement of satisfaction customers in a Cooperative of Credit. The research was accomplished with associated, employees and the director the Cooperative, located ...