Programa de qualidade como plataforma de gestão pública sustentável e competitiva

Abstract

The objective of this work is to generate a reference guide and contribute to the discussion of an important theme in the organizational field, sustainable and competitive business strategies, geared towards the pursuit of excellence in the public sector, through learning and continuous improvement, aligned to the criteria of excellence Gaúcho Program Quality and Productivity (PGQP). The analysis includes a theoretical reflection on the public administration, quality, excellence model and evaluation of our business using the knowledge in the Public Management Program through the Gaúcho Quality and Productivity (PGQP) Excellence Model and he proposes. The reflection on this work aims to promote a greater understanding of this phenomenon and better search quality and create a basis for the creation of a standardized platform for public management and optimized, which can ensure the survival of the management model and generation of higher quality end of life as a result of continued effort.