Proposta de modelo de avaliação das ações vinculadas ao Programa Nacional de Assistência Estudantil: um estudo envolvendo a percepção dos beneficiários da Universidade Federal de Santa Maria

Abstract

The present study aims to propose an evaluation model of the actions developed by student assistance at the Federal University of Santa Maria. To this end, it began with a theoretical contextualization about public policies, the cycle for their formulation, evaluation, after presenting higher education in Brazil, public policies in higher education and detailing the National Student Plan - PNAES, ending with the presentation of service evaluation models, as well as existing models for evaluating the PNAES. The research was classified as descriptive, with a quantitative approach and as a case study, first to build the quantitative research instrument was conducted a survey and presentation of student assistance actions at the university object of study, it is observed that the actions cover virtually all areas of PNAES, Then, based on them and on the evaluation models of services and PNAES, a questionnaire was prepared for data collection, the collection took place between November 2021 and January 2022, and was answered by 362 undergraduate students who had enrollment and BSE approved by the end of 2019. With the data collected, descriptive and factorial analyses were performed, as well as mean comparison tests. The factorial analysis highlights that in all blocks, questions were excluded and the number of factors decreased because the initial structure changed and/or the factor received questions from other factors that ended up being extinct, The only factor that kept the original structure in all blocks was the one that evaluated the objectives of PNAES, and this same factor has a positive assessment in all actions and also has questions with the highest averages in the blocks that evaluated the scholarships and/or grants, RU and CEU, indicating that in the students' perception the actions are achieving the program objectives. In general, students have a good perception regarding the quality of student assistance actions at the university, and the main findings of the mean tests was the difference of satisfaction in some factors of the blocks that evaluated the RU, CEU, administrative sectors and scholarships / grants as the per capita income of the student's family group, where students with lower income are less satisfied than those with higher income, There are also differences regarding the scores of students in the factors in the blocks Health and CEU where students with higher averages are more satisfied than those with lower, it is noteworthy that these comparisons when used in the future in the application of evaluation instruments may assist managers in improving and adapting the actions of student assistance.