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O fortalecimento das cooperativas agroindustriais utilizando a qualidade dos serviços para a fidelização dos cooperados
(Universidade Federal de Santa Maria, 2012-01-26)
The success of cooperatives depends increasingly on the opportunities of people to
integrate the cooperative environment to be valued to ensure a quality service to its members
and customers. It is known that with the ...
Avaliação dos serviços de pós-graduação lato sensu sob a perspectiva do aluno concluinte para melhoria contínua
(Universidade Federal de Santa Maria, 2006-12-05)
This work aims to raise the performance of the courses in post-graduation of lato-sensu level of an Institution of Higher Education by the perspective of the students about to conclude the course, planning to identify ...