Como utilizar as ferramentas benchmarking e 5W2H nas organizações públicas para obter eficiência na tomada de decisões

Abstract

The 5WH tool is used to organize the execution of tasks, in an organized way, so that the main elements are used to keep the activity successfully completed. The 5W2H technique consists of an organized and simple plan of action, which guides the solution of problems, ordering in a practical way the taking of actions, identifying the main elements to be followed. Both Benchmarking 5W2H seek efficiency in actions to perform tasks more successfully and responsibly. The objective of the study is to obtain knowledge of how it can be applied as Benchmarking tools in public organizations. The specific objectives are: as quality Benchmarking tools and 5W2H and exemplify the use of the tools in public organizations. This study is a study with a qualitative approach, and descriptive of the literature review type.It is concluded that the use of quality tools, mainly 5W2H, is adequate, as it helps in planning, problem identification and incident resolution. And it makes the solution less complicated, but with a higher level of performance. The proper use of the tools enables the understanding and knowledge of corporate processes, providing a better management of them.