Geração de valor em atividades acadêmicas no ensino superior: uma análise segundo o pensamento Lean

Abstract

This study has the main objective of developing a technological product that can evaluate and identify which variables add value to both students and graduates of higher education, whether public or private. There is little research on the subject, mainly from the end-user perspective. To this end, a survey-type quantitative research was carried out with 76 questions, 65 of them with a five-point Likert-type scale. A valid sample of 1,203 respondents was obtained, including graduates and students of undergraduate courses at the Federal University of Santa Maria, and the data were analyzed using descriptive statistics, exploratory factor analysis, t test and ANOVA with Post Hoc. Regarding the specific objectives, this study concludes with suggestions for improvement such as strengthening communication between students, teachers and technicians and academic management; develop a value perception research instrument and apply it frequently to collect data, understand students' demands and expectations regarding the various factors presented in this work; develop plans to meet them and use common tools in Lean such as planning resources, problem solving, performance indicators, etc. Among the contributions of this research are that results obtained from this study can serve as a starting point for more comprehensive research and even for the development of a validated scale of value generation of academic activities in higher education.