Melhorias na gestão empresarial de micro e pequenos negócios com a implementação de ferramentas de processos

Abstract

Considering the importance of generating value and innovation for the economic development of micro and small companies, the effective management of processes is essential for sustainable growth and continuous improvement. In this sense, the process tools act as catalysts in the process of mapping, standardizing and improving the activities performed, in addition to being an instrument of innovation. Therefore, the main objective of the research was to develop a systematic based on process tools related to continuous improvement to help effective business management of micro and small businesses aiming at sustainable growth. To this end, the company's critical processes were identified to identify the activities that generate the most value and subsequently mapped the activities for standardization and identification of action plans for optimization. Finally, proposals for improvements were prepared with a focus on reducing time, distance and low costs for the effectiveness of the processes. With the objective of applying the process systematic in a small company, the developed system was applied in the ice-cream shop Garfo, through the collection of data and perceptions of the processes and the scenario of micro and small companies. The proposed improvements showed satisfactory performance in the ice cream shop processes, according to the percentages of decrease in the distance traveled by employees in order preparation and, consequently, minimization of the total order preparation time.