Enfermeiro no acolhimento em centro de atenção psicossocial: relato de experiência

Abstract

Reception becomes a fundamental part of the entire therapeutic process, providing comprehensive care in mental health services. In this scenario, it is essential that nurses understand the importance of their role, contributing to autonomy and the care process for users. Thus, the objective is to report the experience of the resident nurse in reception at a Psychosocial Care Center. This is an experience report, of the professional performance of a nurse, in the Residency program in the Professional Health area, in the multidisciplinary modality, with an emphasis on Mental Health Care with insertion in the Psychosocial Care Center Alcohol and other Drugs in the year 2023. User access to the service occurs spontaneously or through judicial referrals or other health services. Upon arriving at the unit, the user goes to the receptionist who informs them of how service works. He receives instructions to wait to be called to begin the reception. During receptions, the nurse not only meets the demands of users, but also collects subjective information and, when necessary, objective data. In addition, it identifies possible problems, vulnerabilities and opportunities for health promotion. Based on this, it creates a personalized care plan for each user. Finally, the resident nurse, when providing reception, equips the team involved in mental health care in order to support actions with the perspective of an expanded clinic.