Análise da comunicação interna em uma serralheria do Estado do Rio Grande do Sul

Abstract

Communication is a fundamental process for interaction between human beings and is essential for the functioning of societies, organizations and interpersonal relationships. It involves an exchange of information, ideas, feelings and meanings through different channels and forms of expression. Therefore, this study aims to analyze the internal communication process of the company GSG Serralheria, located in the municipality of Alegrete – RS. This is a descriptive research with a qualitative approach, carried out through a case study. The research was carried out with 4 employees and data was obtained through semi-structured interviews and free non-participant observation. From the results obtained, it was found that the locksmith's internal communication process has presented problems that limit its effectiveness. It was also found that internal organizational communication is not structured. Finally, it is suggested that leaders improve the leadership process and improve the way they pass on work orders, improving and structuring the internal communication process.