Implantação de uma ferramenta de Business Intelligence em um setor de faturamento hospitalar: aplicabilidade e potencialidades

Abstract

This paper presents the process of implementing a Business Intelligence (BI) tool in a hospital billing sector, emphasizing its applicability and potential, from the perspective of the institution's managers. The general objective of the study was to implement a BI tool in the billing sector of the Hospital de Caridade de Palmeira das Missões (HCPM). The method chosen for the development of this study was action research. After the implementation of the BI tool, a semi-structured interview was carried out with four participants directly involved in the process, in order to identify and analyze the applicability and potential of the tool, from the perspective of these managers. Data analysis took place through content analysis. The results of the study were structured, highlighting, in the first item, the analysis and comparison of the BI tools available on the market, as well as the definition of which would be the most suitable for implementation in the scenario studied, taking into account the advantages and disadvantages of each one. them and the tool implementation process; in the second item, the analysis of the interviews carried out was carried out, from which two categories emerged: 1) the tool as a possibility for improving processes and 2) the tool's strengths and weaknesses. From the implementation of the tool, its use and evaluation by users, it can be concluded that its use provides subsidies for the decision-making processes of the institution's managers, through the provision of reliable data and information.