Análise do processo de faturamento de empresa metal-mecânica

Abstract

The present work consists of analyzing the implementation processes of purchase orders for equipment in the billing system of a metal-mechanic company and mapping it using the Business Process Modeling Notation (BPMN) methodology. It is justified insofar as, if not implemented correctly, they lead to losses and delays for the company, since knowledge of the processes is of paramount importance, and is also a necessity for the company to remain competitive, guaranteeing the quality of its products. . The objective of the study was to verify the process of implementation and generation of sales orders (billing) and propose solutions, when possible, to avoid any type of rework and inconvenience, generating satisfaction and gains within the company. The methodology used in this research was bibliographic research and data collection, through which the search for information was carried out, in order to reach the group of interest, which were interviewed. With the application of the BPMN method, some bottlenecks and possible improvements in the process were identified, with a suggestion of insertion in the same to guarantee a better performance.