Satisfação e motivação no setor público a luz dos dois fatores de Herzberg

Abstract

This paper presents a study on the factors that contribute to satisfaction and motivation of public servants at a public institution. Through this study we tried to make a diagnosis of the current list of servers with their working environment (external factors) and the content of their work (internal factors). They answered a structured questionnaire in which they gave their opinion. Through analysis of this questionnaire, it was found that the administration of public organization under study is complying with the requirements that keep the server happy and motivated, but on the other hand, it was found that the servers are dissatisfied with what the state provides as wages and social incentives and, yet possess a high degree of motivation in relation to their work. They are motivated by the content and duties of the position by challenging work and responsibility of the position they occupy. The work is divided into distinct parts as: introduction, theoretical framework, method, results and final remarks.