Sucesso da adoção de sistemas de informação em pequenas empresas.

Abstract

The small companies possess characteristics quite different from the great companies, especially these suffer with financial restrictions, they possess a dried administrative structure focused in the proprietor that does inside per times several papers of the company. In this sense it is noticed the need of these companies look for alternatives that can aid in the support the administrative needs in way to provide the company more agility, it gets better in the services to the customer, in short maintaining it competitive in its market of performance, being like this the information systems of (IS) is evidenced. This way, it is necessary to analyze the factors that contribute to success of the adoption of these systems in small companies. Such factors link to the context of small company, in other words, they link the particularities of the same. For so much this work searches to answer: Which factors contribute to the success in the adoption of information systems in small companies? Being characterized by a descriptive research of the type survey, with the objective of identifying the factors that contribute to the success of the adoption of information systems in small companies. Therefore, 241 questionnaires were applied close to small companies of the central area of the Rio Grande do Sul state.The factors were analyzed: support of the proprietor-manager, planning of IS, the user's Participation, Knowledge of the User in IS, Investment in IS, Support of the Supplier and Effectiveness of the Consultancy, as possible determinant of the success of the adoption of the same ones. Through the analysis of the results, it can be verified that the factors that contribute to the success of the adoption of IS are: support of the proprietor manager, the user's participation, knowledge in IS, support of the supplier and effectiveness of the consultancy.