A gestão de documentos e o gestor empresarial: percepções da comunidade de uma organização privada

Abstract

There are several management areas that are indispensable for an organization to succeed in their objectives. The business management refers to the culture of an entity and it involves a set of values, beliefs and attitudes it has in search of the continuous improvement. In harmony with it, the records management allows information management, giving quick access and control over the mass of documents generated. This study aimed at analyzing the records management from the perception of managers from a private service company of federal concession. The question that guided the research was: “How the managers of a private organization view the records management?” The research is characterized as descriptive, qualitative, quantitative and of an applied nature. The data was collected through a survey; we performed a direct observation and applied questionnaires. These were answered by ten managers who use information in the decision-making process. The findings allowed us to point out the way records management interferes in the decision-making process and, its contribution to the business management. It was also possible to delimitate the records management influence on the decision-making process; to observe the reflections of this document evaluation in the process; to research the relevance of the records management procedures in the business management process and, to identify whether the implementation of archive policies provided changes at the company culture.