A percepção dos servidores técnico-administrativos da UFSM, campus de Frederico Westphalen, quanto aos impactos gerados pelos cursos de capacitação da instituição na atividade laboral

Abstract

This study aimed to analyze the impacts generated by the training courses organized by UFSM for the labor activity of its technical and administrative staff of Frederico Westphalen-RS. In this sense, the aims were: to identify the training courses offered by the university, to check the main features of its planning and evaluation process, and also to verify the perception of the technical and administrative staff regarding the applicability and usefulness of these courses. In relation to the methodological aspects, this research is a case study characterized as exploratory and descriptive, with both qualitative and quantitative approach. Initially, through a documentary consult in the Pro-rectory of Personnel Management (Progep), information were obtained about the training courses organized by UFSM, and subsequently questionnaires were applied to the Head of the Education and Development Division (NED) and to all the technical and administrative staff of UFSM, Frederico Westphalen campus, aiming to gather information about the university training process and their perception on the promoted training courses. Data were analyzed using Excel and the SPSS software, and the instruments of analysis included calculations of descriptive statistics (frequency distribution, averages, measures of dispersion), and the execution of the internal consistency reliability test (Cronbach´s Alpha). The results show that, although the university has a structured training process, which is mainly based on the survey of the training needs of the staff (LNC), other factors may impact the offer of training courses, such as the availability of instructors, the distance between the decentralized university units and headquarters, the variety of sectors and positions that require training, as well as the limitation of budgetary resources. Thus, it was identified some aspects of the training courses organized by UFSM that can be improved, such as, the integration training and the promotion of more specific courses, so that the information provided by them can have an effective and positive impact on the work activities of the technical and administrative staff participants. On the other hand, it was noteworthy the importance of interference by the Managers in the training of its employees, since other motivations may also influence them in choosing the training courses, such as salary increases or a particular interest. Therefore, by the results obtained, it can be suggested as a proposal for the improvement of the training courses organized by UFSM, a greater use of information technology, such as video conference courses and distance learning courses, so that the training options can satisfactorily reach all the technical and administrative staff, regardless of the university unit location.