Decisão estratégica na gestão pública: estudo de caso das tecnologias em informação e comunicação no IPERGS (1974-2012)

Abstract

This work is the result of social research conducted between 2011 and 2012 at the Institute for Security of the State of Rio Grande do Sul (Ipergs), with a focus on monitoring and evaluation, relating to the Information and Communication Technologies (ICTs) developed by the municipality in period from 1974 to 2012. The aim of this study is to identify and provide a historical memory of the role of ICTs in public culture of the organization. The methodology was based on the observation, which articulated instruments qualitative (interview) and quantitative (questionnaire), applied to civil servants active, retired and sector positions in committee (CC). The extract of field research revealed a synoptic temporal strategy of different managers. The relevance in composing these maps strategic actions within public institutions lies in its possible economic and political consequences, as can be seen in Public Management guideline in different governments. The conclusion indicates ways the composition of statistical indicators for performance, which enhance the efficiency, efficacy, and especially the effectiveness in decision making in the public.