Como a implantação da qualidade pode beneficiar no controle de custos de uma empresa

Abstract

The concern with quality is not differential or an option anymore, but a basic prerequisite to survival and continuity of the modern's world organizations, showing the importance of the total quality to be adopted in the companies, this study had as a goal analyzing the benefit cost that is to implant the Quality Management. Because the costumers are more demanding now, and that made companies to change drastically, improving the quality of products and services, showing that the company wants to please the clients and have a good selling result in return.