Sistemas informatizados de gerenciamento de protocolo - estudo de caso na Prefeitura Municipal de Passo Fundo

Abstract

The Government Administration in recent years, has been working to adapt their procedures using computerized systems, in order to make their processes quicker and less bureaucratic. However, the inclusion of these tools in government departments is incipient, limited by financial resources for the acquisition of the systems, and because the technologies are very recent on historical context of Brazilian society, compared to countries with higher levels of development. This article presents a case study on the use of technology by government departments, especially the computerized system protocol management in the Municipality of Passo Fundo, to check whether government agents are using the system as a way to improve their processes. To this end, a study of the tools and resources provided by that system was conducted. It was also held interviews with the various departments constituting the Municipality, about the form of system utilization. It was found that even if the system has many features in order to provide security and procedural celerity, it is not being used by government officials in an effective way, thus creating the need of better training in the use of this resource.