Frequência de dor lombar em operadoras de telemarketing

Abstract

Back pain is one of humanity's most frequent complaints and is a cause of work absenteeism. The woman of the century, working in administrative sectors may be exposed to occupational injuries, and these injuries develop back pain. Having seen so many harmful agents in the workplace observed increasing attention of researchers in the field of occupational health seeking, through their studies, the understanding and improvement in working conditions and lives of these professionals. Therefore, the aim of this study was to evaluate the frequency of low back pain in telemarketing operators of a business in the city of Santa Maria RS, as well as their employment status and functional capacity of the employees that they have back pain. Characterized as a descriptive quantitative type. The instruments used for data collection were evaluation form adapted Queiroga and to ascertain the employees' ability to perceive the pain, limitations and difficulties in carrying out the work activities of daily living were applied questionnaires Functional Assessment of Oswestry and Roland-Morris. The sample consisted of eight employees telemarketing operators, mean age 25 years, female. Of the eight volunteers, five were average back pain of 5 on a visual analogue scale, and the Roland Morris questionnaire the average score was 2.8 and the Oswestry questionnaire showed 7% of disability. Low back pain was present in five of the eight employees evaluated, characterized as average pain intensity; compatible with this result, the majority of the volunteers presented a low level of disability, which may be related to the age of the sample as well working time in the role.