Gestão de pessoas no setor público: um estudo de caso na prefeitura de Novo Hamburgo

Abstract

This work presents and analyzes the Program Enhancement Server (AGENT) in the City of New Hamburg. For realization of this case study, it was necessary that the theoretical foundation was developed through literature search based on the concepts of people management in the public sector, working in the public sector, but also in motivational factors and labor relations. From the analysis of the material collected in the case study, it was found that, through the Program AGENT yielded improvements to the institution, both for servers and for the citizen. Among the improvements, the most significant were the satisfaction of servers is recovered, the image of the institution and a better, more responsive and friendly service provided to society. It is worth remembering the importance of continuity of the program to achieve increasingly better quality of service and recovery of servers.